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Refund Policy

Effective Date: 08/21/25

Last Updated: 08/21/25

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At The Finer Essence, Inc. (“we,” “our,” or “us”), we value your trust and strive to provide quality products and services. This Refund & Cancellation Policy outlines the terms regarding orders, bookings, cancellations, refunds, and exchanges.

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1. Orders & Payments

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  • All orders and service bookings must be paid in full at the time of purchase or reservation unless otherwise stated.

  • Once an order or booking is confirmed, you will receive a confirmation email or receipt.

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2. Cancellations

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  • Products (Before Shipment): ​Orders may be canceled within 24 hours of purchase for a full refund, provided the item has not shipped.​

  • Services (Booked Appointments):​ Appointments may be canceled or rescheduled up to 48 hours in advance for a full refund or credit.​

  • Late Cancellations/No-Shows: ​Cancellations made less than 48 hours before the scheduled service, or failure to attend, may result in forfeiture of payment.

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3. RefundsProducts:

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  • Refunds are available if items are returned in unused, original condition within [X days] of delivery.

  • Customers are responsible for return shipping unless the product arrived damaged or defective.​

  • Services: ​Refunds for services will only be issued if canceled within the 48-hour cancellation window. Once a service has been completed, it is non-refundable.​

  • Non-Refundable Items: Gift cards, downloadable digital products, promotional/discounted items, and deposits marked as “non-refundable” at booking.

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4. Exchanges & Replacements

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  • If you receive a damaged or defective product, please notify us within [X days] of delivery for an exchange or replacement.

  • Proof of damage (e.g., photos) may be required.

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5. Processing Refunds

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  • Approved refunds will be issued to the original payment method within 7–10 business days, depending on your bank or payment provider.

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6. Contact Us

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  • If you have questions about cancellations, refunds, or rescheduling, please contact us:

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The Finer Essence, Inc.

Coral Springs, FL, USA

📞 (954) 275-5599

📧 coach@thefineressenceinc.com​

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⚖️ Disclaimer: This policy is a general template and may need adjustment to align with your business model and applicable state or federal consumer protection laws. Please consult a legal professional for full compliance.

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